Technological Innovation: Will Chatbots Take Over the World?

If you’ve been searching online recently, there is a high chance that you have come across a Chabot. This technology has been around since early 1966 when it was created by an eager scientist named Joseph Weizenbaum (Dylanavalverde, 2018). Although incapable of performing the services they do today, they were shockingly impressive when first created. In the world today, they have been taking the internet by storm, leading to constant use from a large amount of marketing and sales departments. 

Now, if you don’t know what a Chatbot is, they are artificial intelligence systems that you interact with via text online, or through mobile applications. Recently, there has been an explosion of this technology due to the fact that as technology evolves, so do Chatbot’s. In the world today, they can give interactions that are seen to be straightforward, such as asking for a weather report, or more complex, such as troubleshooting a problem you may have online (“What are Chatbots”, 2016). This is important to note as people today are progressively preferring to chat, rather than have a personal one on one contact (“Chatbots”, 2018)

The real question is if Chatbot’s are evolving and doing tasks that people usually do, when will they take over the world? The next generation Chatbot’s are becoming more and more utilitarian, meaning it is becoming so useful that consumers will use them with no hesitation (Niccky, 2019). The newest focus on the next generation of this technology is to increase the competencies of the Bot. At this point, Chabot’s are personalized and creating higher value to the customer experience. This is emphasized due to the fact that Chatbot’s are available 24/7, whereas humans are not always. These machines are becoming aware of common consumer requests, and this is predicted to eventually lead to them providing a resolution faster than any other human could (Niccky, 2019). Another key focus of the Chatbot and its evolution is that consumers are becoming confident in the results that they are receiving from this technology. 

A few commonly recognized Chatbot’s in the year 2019 include Apple’s Siri, Amazon’s Alexa, and Google Assistant. These Chatbot’s are taking consumer devices by storm, as they are capable of holding a conversation just as any other human could. These devices, similar to other Chatbot’s use speech recognition to fulfill consumer requests. Within the technology, there is a fully programmable service that registers the request to the computerized system that is running the device. This aspect makes the Chatbot even more personalized to the individual consumer, making them feel even more connected to the technology. Chatbot’s such as Amazon’s Alexa were created only a few years ago, and the 5.6 times year over year growth of popularity of this technology shows that it will only become a larger part of our lives.

Businesses and consumers use Chatbots on a day to day basis in use other than discussed above. Online chatting through the use of Chatbot’s is how a large amount of consumers speak to other businesses. This can be conducted through the use of online assistance in retail returns, technological problems such as internet support, or business- to-client issues. According to a 2017 worldwide survey, around 34% of respondents said they prefer online chatting in retail over other forms (“Chatbots”, 2018). These systems are ultimately beneficial for businesses as they allow for solving consumer problems as quickly and efficiently as possible. 

Overall, it is very apparent that Chatbot’s are evolving and becoming a vital source within technology today. To answer the question of when will they take over the world, the answer in my opinion, would seem to be never. Although these highly advanced artificial intelligence systems are allowing consumers to feel more confident about their decisions and requests, in the end Chabot’s cannot solve all problems that they are faced with. With that being said, these systems will continuously become more sophisticated and learn to handle a variety of more requests and change the way that artificial intelligence is seen in the world. 

List of References:

  1. Chatbots, BRAIN [BRN.AI] White Label. “Chatbot Report 2018: Global Trends and Analysis – Chatbots Magazine.” Chatbots Magazine, Chatbots Magazine, 17 Mar. 2018, chatbotsmagazine.com/chatbot-report-2018-global-trends-and-analysis-4d8bbe4d924b.
  2. Dylanavalverde. “A Brief History of Chatbots.” Perception, Control, Cognition, 5 Dec. 2018, http:// https://pcc.cs.byu.edu/2018/03/26/a-brief-history-of-chatbots/
  3. Niccky, Mose. “Chatbots Using Artificial Intelligence Are Selling Insurance in 2019.” Thrive Global, Thrive Global, 11 Feb. 2019, https://thriveglobal.com/stories/chatbots-using-artificial-intelligence-are-selling-insurance-in-2019/
  4. Video: What is a Chatbot? https://www.youtube.com/watch?v=38sL6pADCog
  5. “What Are Chatbots? And Why Does Big Tech Love Them So Much?” NBCNews.com, NBCUniversal News Group, https://www.nbcnews.com/tech/innovation/what-are-chatbots-why-does-big-tech-love-them-so-n572201

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